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ACMP Global Certified Change Management Professional Sample Questions (Q80-Q85):

NEW QUESTION # 80
You are the change agent for the public relations department that is revamping its communication strategy for transition to the future state of change within your organization. What is a key consideration in the development of your communication strategy to achieve a successful change effort?

A. The organizational maturity and past change success
B. The change charter and outlined risks
C. The current communication channels, tools and methods
D. The benefit realization and execution plan

Answer: C

Explanation:
A communication strategy must build on an understanding ofexisting communication channels, tools, and methodswithin the organization. According to ACMP, this ensures messages are delivered throughtrusted and accessible meansfor employees. Risk management (B), maturity (C), and benefits realization (D) are relevant at other stages, but the foundation of effective communication planning is tailoring the approach to current communication practices and stakeholder preferences.
(Reference: ACMP Standard, Process Group 3 - Develop Communication Plan; Inputs: Current communication environment and stakeholder analysis.)

NEW QUESTION # 81
An ongoing change program is gaining momentum and throughout the organization stakeholders face challenges and experience success. What needs to be clearly defined in the communications plan to support them?

A. Stakeholder messaging
B. Clear case studies
C. Feedback channels and mechanisms
D. Identified sponsors

Answer: A

Explanation:
A communications plan must includeclear stakeholder messagingtailored to different groups. ACMP emphasizes that during momentum phases, reinforcingwhat stakeholders need to know, feel, and dois critical. Feedback channels (B) and case studies (D) support engagement but are not the core requirement.
Sponsors (A) are senders, not the message itself. Clear, relevant messaging ensures stakeholders remain aligned and supported.
(Reference: ACMP Standard, Process Group 3 - Communication Plan; Key component: Targeted stakeholder messaging.)

NEW QUESTION # 82
What is recommended when evaluating outcomes against the change objectives?

A. Design metrics to ensure a common understanding of outcomes
B. Review outcomes with appropriate leaders/stakeholders
C. Ensure stakeholders truly understand what the change is about
D. Create a final stakeholder communications plan

Answer: B

Explanation:
Evaluation is collaborative: ACMP advisesreviewing adoption/benefit results with sponsors and stakeholders, validating whether objectives and success criteria were met, and agreeing on remediation or sustainment actions. Designing metrics occurs earlier (Strategy/Plan phases). Ensuring understanding and building a comms plan are execution activities, notevaluationtechniques. (Reference:ACMP Standard, Process Group 5 - Evaluate outcomes vs. objectives; Joint review with governance and stakeholders.)

NEW QUESTION # 83
What should be included in the process of assessing an organization's readiness for change?

A. Market factors, capacity and saturation
B. Market factors, sponsorship and level of comprehension
C. Perceptions, level of comprehension and culture
D. Level of comprehension, culture and sponsorship

Answer: D

Explanation:
Organizational readiness involves assessing bothinternal and external conditions. ACMP identifies three crucial factors:
* Level of comprehension- Do stakeholders understand the change and its implications?
* Culture- Do organizational values and norms support or resist the change?
* Sponsorship- Are sponsors active, visible, and aligned to lead the effort?These factors help predict adoption barriers and inform risk and strategy design. While perceptions (D) matter, readiness assessments go deeper intocomprehension. Market factors (A and B) are important at the strategic alignment stage, but not central to readiness evaluation.(Reference: ACMP Standard, Process Group 1
- Evaluate; Readiness Assessment Activities: Assess comprehension, culture, sponsorship, and contextual enablers/barriers.)

NEW QUESTION # 84
What two activities are most critical to focus on when managing employee resistance?

A. Raising awareness of why change is needed and informing employees how change will impact them
B. Creating a training delivery plan and demonstrating sponsor commitment to the change
C. Identifying and addressing rumors and explaining how the change is being implemented
D. Clarifying the expectations of managers and informing them how the change is progressing

Answer: A

Explanation:
ACMP emphasizes that resistance is most effectively reduced when people understandwhythe change is necessary andhowit affects their roles ("what's in it for me"). The Standard situates resistance management within execution, calling for targeted communications that buildawarenessof the business rationale and provideimpact-basedinformation to individuals and groups. Training and rumor management matter, but they are secondary to establishing awareness and personal impact clarity-the core precursors to willingness and adoption. (Reference:ACMP Standard for Change Management, Process Group 4 - Execute the Change Management Plan; Activities: Manage Resistance; Communications aligned to impact; Linkage to Process Group 1 impact assessment & WIIFM messaging.)

NEW QUESTION # 85
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CCMP Reliable Dumps & CCMP Exam Actual Tests

Verified CCMP Reliable Dumps | Easy To Study and Pass Exam at first attempt & Perfect ACMP Global Certified Change Management Professional

ACMP Global Certified Change Management Professional Sample Questions (Q80-Q85):

Fantastic CCMP Reliable Dumps to Obtain ACMP Global Certification

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